Please enter a short summary of what you/the user is attempting to accomplish.
What is actually happening when you attempt above action. Please also include the text from error messages that occur.
Email you OR the user you are submitting this ticket on behalf of use to log into Backdocket
What firm are you or the user experiencing this issue in when this error occurs
Who is requesting this/who will we contact for clarification.
We suggest using Jing to capture screenshots and video. Here is a link to download Jing: https://www.techsmith.com/jing-tool.html
What steps are needed to reproduce this bug? If this is a feature request, what would be the ideal steps to achieve the intended effect.